Functional Support Officer
Who we are
High-Tech Systems & Software develops an enterprise line of business applications that covers a broad range of platforms, technologies, and services. Our technical teams are on the lookout for new colleagues to join them in the quest of providing an efficient bridge between business needs and technical solutions, and delivering software solutions that add value to our customers.
What are you going to do:
- Providing technical support by telephone, via the internet (remote) for business applications in the portfolio;
- Resolution of support requests relating to business applications from users of the computer system within the execution time agreed by SLA (notification is made through the call center system, through the helpdesk IT application or self-assessment);
- Escalation of complex requests to Application Expert (level 3 support).
What we are looking for:
- Microsoft Operating Systems (WinXp 7) and Microsoft Office;
- Good communication skills;
- Ability to quickly accommodate and learn;
- Desire to learn and deepen work in SQL databases.
What you could expect:
- Competitive salary and growth perspectives
- Motivated and international teams
- Flexible working hours
- Additional annual vacation days (starting at 21 and going up to 24)
- Private health coverage
- Meal tickets
- Budget for annual professional training sessions