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Banking

Transforming banking with cutting-edge efficiency and innovation.

Your trusted technology partner for every stage of digitalization

At htss, we offer a full range of services and solutions, carefully crafted to address the specific needs of each banking client. Our expert practitioners provide strategic advice, leveraging cutting-edge technologies such as artificial intelligence (AI) and blockchain to foster innovation and drive growth in a fast-paced digital financial landscape.

 

From core banking solutions to advanced AI integration, htss is your reliable technology partner, empowering financial institutions at every phase of their digital transformation journey.

htss study: Romanian managers' main challenges regarding the digital transformation of their business

80%

of managers

want to invest in digital transformation to improve service quality.

77%

of managers

want to invest in digital transformation to increase customer loyalty.

50%

of managers

see service efficiency as a benefit of digital transformation.

45%

of managers

are considering investing in digital transformation to retain customers.

Explore all the key findings in our latest study and harness technology for human-centered success.

Discover our study

Banking Experience of htss

htss is committed to providing innovative solutions for the banking industry. Our experience across various areas of banking allows us to offer customized solutions designed to meet the specific needs of each client. We strive to understand and address the unique challenges our clients face, working closely with them to deliver practical, tailored results.

Advanced Data Analytics in Banking

We focus on advanced data analytics, enabling banks to make informed, data-driven decisions. These solutions help predict market trends, optimize services, and mitigate financial risks, driving improved performance across the institution.

Banking IT Integration

Complete IT integration services ensure that a bank’s technology systems work seamlessly together to support operations, from compliance to customer experience. Modern banks rely on integrated IT ecosystems to remain competitive, and the right tools can facilitate this.

Cybersecurity and Fraud Prevention

Prioritizing the security of banking operations involves offering advanced cybersecurity solutions. This includes integrating real-time fraud detection systems and threat monitoring tools to safeguard financial institutions against cyberattacks and fraudulent activities, helping to protect sensitive data and ensure a secure environment.

Enhanced Customer Experience Solutions

Understanding that customer experience is paramount in the banking industry, we implement AI-powered tools, such as chatbots and digital assistants, to provide personalized, 24/7 support. These solutions help banks deliver faster, more responsive service, reduce wait times, and ensure seamless interactions across various channels.

Regulatory Compliance and Risk Management

Navigating the complex regulatory landscape is crucial for banks. Solutions are offered to ensure compliance with financial regulations, including the integration of risk management tools that use real-time data analytics to monitor and mitigate financial risks, helping banks stay compliant while minimizing exposure to potential threats.

Scalable Cloud-Based Banking Solutions

Cloud-based solutions provide banks with the flexibility to scale operations as needed. Utilizing cloud infrastructure helps optimize resource usage, reduce operational costs, and ensure business continuity, enabling banks to adapt quickly to changing market demands while maintaining high levels of security and performance.

Clients' Success Stories

Gen-AI Digital Assistant Created to Enhance Customer Experience

The deployment of the Gen-AI Digital Assistant aimed to revolutionize customer service by providing a unified, scalable solution This project focused on enhancing customer interactions through advanced AI-driven technology, ensuring seamless communication across multiple channels while optimizing operational efficiency.

Industry Context

Gen-AI is poised to revolutionize the landscape of customer service as a technological disruptor, while also serving as a potent instrument for tailoring the interaction between clients and companies. Simultaneously, it provides scalability through its elastic instance capability and enhances operational efficiency. 

Client Challenge

  • Achieve a unified customer experience for all the communication channels 
  • Minimize operational and maintenance expenses related to the call center 
  • Address staffing and employee retention concerns 
  • Enhance training and knowledge management processes 

Our Approach

  • Deploy state-of-the-art generative AI technologies to simulate a human-like experience 
  • Facilitate swift acquisition of business knowledge management skills through near real-time learning 
  • Can be accessed through both phone and webchat (text/voice) 
  • Smoothly integrate with pre-existing back-office applications/services. 
Explore use case

Our clients:
Trusted by Industry Leaders Across All Sectors

Our solutions are trusted by leading organizations across healthcare, banking, energy, retail, and more. We partner with top companies in every industry to deliver customized IT solutions, innovative products, and advanced technologies that drive success. Explore how our expertise and commitment to excellence have made us a preferred partner for businesses worldwide.

View all clients

Successful stories for banking:

Are you interested in finding out more about our success stories and products? Below you will be greeted with many articles, assorted for your reading.

September 13, 2024
Use cases

Gen-AI Digital Assistant Created to Enhance Customer Experience

The deployment of the Gen-AI Digital Assistant aimed to revolutionize customer service by providing a unified, scalable solution This project focused on enhancing customer interactions through advanced AI-driven technology, ensuring… Continue reading Gen-AI Digital Assistant Created to Enhance Customer Experience

Need a different solution?

htss specialists are ready to help you choose the right software solutions for your business. Contact us and get free support right now!

Let’s talk

+40 372 30 70 60

office@htss.ro
J8 Office Park, Building A 2nd Floor, Bucharest, Romania
53 Profesor Dimitrie Mangeron Blvd., Iași, 700050
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High-Tech Systems & Software S.R.L., Fiscal Code RO 30126940, Trade Register J40/4847/2012, J8 Office Park, 8 Jiului Street, Building A, Bucharest

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