Use Case: Deployment of Reception Management, Patient Portal, and SMS Automation for Enhanced Patient Experience
Hardmed Hospital, a leader in specialized medical services with 41 specialties, sought to optimize patient interactions and streamline operations. Initially focused on improving reception management, the project evolved into a comprehensive solution for automating patient communication and scheduling, positioning the hospital for long-term digital transformation.
Industry Context:
Hardmed Hospital serves a diverse patient base across 41 medical specialties and required a more efficient approach to managing patient interactions, from appointment scheduling to communication. Automating these processes was critical to improving patient care and operational efficiency while reducing administrative burdens.
Client Challenge:
Hardmed initially required a solution for managing its reception area but faced several challenges, including:
- Manual Appointment Scheduling: Needed a streamlined process to prevent overbooking and reduce wait times.
- Patient Communication: An efficient system for confirming and managing appointments with minimal manual input.
- Integration with Existing Systems: The hospital sought to automate communications via SMS and integrate with existing telemedicine tools.
Our Approach:
We proposed a robust automation solution composed of three main components:
- omnimedica Reception Management System: Centralized reception operations, improving visibility into patient appointments.
- Patient Portal & Online Booking (telemedica): An online system allowing patients to book and manage appointments seamlessly.
- SMS Automation (SMSO): Integrated SMS communication for automated appointment confirmations, allowing patients to confirm with ‘Yes’ or ‘No.’
Results:
The implementation of this integrated solution led to several key improvements:
- Streamlined Appointment Process: Automated scheduling and SMS confirmations reduced manual tasks and enhanced reception efficiency.
- Improved Patient Communication: SMS automation minimized missed appointments, ensuring timely patient engagement.
- Scalability for Future Growth: The solution lays the groundwork for expanding automation into paid and CNAS-reimbursed consultations.
Technologies Used
Omnimedica, Telemedica, SMSO Integration
