Functional Support Officer JD

Join the HTSS Implementation team and discover the pharmaceutical IT industry! If your passion is equally for what software and hardware solutions mean and you want a place where you can apply your acquired knowledge, if you are an investigator who doesn’t like to leave things unanswered and direct customer contact is not an impediment for you, then this is the perfect place for you.

What does the job entail?

  • Provide telephone/remote and on-site technical support for our applications.
  • Solving support requests for our applications.
  • Gathering information and escalating complex requests to the Application Expert.
  • Deployment, installation and testing of applications at the customer’s site.
  • Installation and testing of hardware equipment at the customer’s site.
  • Supporting application training for the client.
  • National travels with the team for implementations at the client’s premises.

Requirements:

  • Knowledge of Microsoft OS and My SQL.
  • Familiarity with TCP/IP protocols.
  • Previous experience in the pharmaceutical industry is a plus.
  • Good communication skills and proactive attitude in solving requests.
  • Adaptability and continuous learning.
  • Willingness to travel within the country.
  • Good cheer and team spirit.

What do we offer?

  • Promotion posibility according to interests.
  • Bonuses depending on performance.
  • Young and professional team, ready to share knowledge.
  • Competitive salary package + benefit package.